Returnpolicy

Our Return Policy FOR THE WEBSHOP in short
  • Please contact us before returning any items.
  • You can return the product within 14 days of delivery to Karma Koma - Leopold Vanderkelenstraat 39 - 3000 Leuven. This does NOT apply to articles bought on SALE and in OUTLET (they can not be returned). 
  • Articles bought in tied sales (Koppelverkoop: when you buy 2 products) and you want to return 1 of the products, the tied-sales-condition will drop and the discount on that product will be substracted from your refund.
  • Items in OUTLET can only be bought through the webshop. Unfortunately it's not possible to try in store.
  • Since we're a small company returning is at your own cost.
  • When you choose to pick up the product in store, you can return the product within 15 days.
  • The product must be in new condition and with all the the labels and tags attached. 
  • You can switch to another size of the same product. Just contact us.
  • You can switch to another product. Just contact us.
  • If a package is unclaimed, you might have to pay a handling fee.

Our Return Policy FOR ITEMS BOUGHT IN THE SHOP IN LEUVEN OR GENT

  • You can return the product within 14 days of delivery. This does NOT apply to articles bought on SALE, TIED SALE (koppelverkoop) and in OUTLET (they can not be returned). 
  • The product must be in new condition and with all the the labels and tags attached. 
  • You will receive a gift voucher with a value of the returned item. We do not refund in cash! The gift voucher is valid during 1 year.