Our Return Policy FOR THE WEBSHOP in short
- Please contact us before returning any items.
- You can return the product within 14 days of delivery to Karma Koma - Leopold Vanderkelenstraat 39 - 3000 Leuven. This does NOT apply to articles bought on SALE and in OUTLET (they can not be returned).
- Articles bought in tied sales (Koppelverkoop: when you buy 2 products) and you want to return 1 of the products, the tied-sales-condition will drop and the discount on that product will be substracted from your refund.
- Items in OUTLET can only be bought through the webshop. Unfortunately it's not possible to try in store.
- Since we're a small company returning is at your own cost.
- When you choose to pick up the product in store, you can return the product within 15 days.
- The product must be in new condition and with all the the labels and tags attached.
- You can switch to another size of the same product. Just contact us.
- You can switch to another product. Just contact us.
- If a package is unclaimed, you might have to pay a handling fee.
Our Return Policy FOR ITEMS BOUGHT IN THE SHOP IN LEUVEN OR GENT
- You can return the product within 14 days of delivery. This does NOT apply to articles bought on SALE, TIED SALE (koppelverkoop) and in OUTLET (they can not be returned).
- The product must be in new condition and with all the the labels and tags attached.
- You will receive a gift voucher with a value of the returned item. We do not refund in cash! The gift voucher is valid during 1 year.